Sometimes it takes a little longer for them to process it or they just haven't seen the order yet. They are pretty quick, it's just a matter of if they have seen the order or not yet. The longest it has taken for me to get an item is two days and the shortest it has taken was 5 minutes haha, so they'll get to you as soon as they can. The best thing you can do is message Jorge on skype [do not spam him please] your characters IGN and the order # that you should have recieved when you purchased sed item through e-mail.
Hope this helps ^-^