I think you should revamp the novice zone, at the moment it's like "Welcome, heres a bunch of gear, heres some mobs, and heres where the GM's are found.. goodluck"
Maybe introduce short quests, such as small item collection quests for gear, then another quest for job changing. Which also gives helpful hints & facts about how ForsakenRO works, the currency and the main city (Forsaken City)
Oh and also, it might be good to introduce them to the story line