skydonnia Posted January 19, 2015 Report Posted January 19, 2015 i have been donate for some MVP card but i haven receive those i donate almost 6 hour is all GM sleep = =? website said To ensure a high quality of customer service, we hand out all donations personally. You will usually receive your donation within 24 hours, but typically sooner. is really have to wait for 24 hour??
Aerofox Posted January 19, 2015 Report Posted January 19, 2015 Only Genesis handles donations, so yes, you have to wait for at least 24 hours. If it has been past 24 hours and you still haven't gotten it, file a ticket.
skydonnia Posted January 19, 2015 Author Report Posted January 19, 2015 what do you mean file a ticket ? if over 24 hour .sorry i'm new
Aerofox Posted January 19, 2015 Report Posted January 19, 2015 what do you mean file a ticket ? if over 24 hour .sorry i'm new http://www.forsaken-ro.net/forum/index.php?app=tickets
Bishop Posted January 19, 2015 Report Posted January 19, 2015 Donations are handed out twice a day. So it normally takes 12h max. We hold a 24h standard as all donations are handed out manually. As stated in this ticket, if you haven't received your donations within 24h and you have followed the donation guidelines, then you can create a ticket.
plok123 Posted January 20, 2015 Report Posted January 20, 2015 Gotta send in an email too :D unless they changed it xD
