Hello and welcome to ForsakenRO, Cyra! Be sure to check out the rules and the guide to getting started. Feel free to stop by the help desk, or PM the GMs using @request, if you need any help ingame. Have fun!
Your best bet is likely just adding Genesis on Skype and waiting for him to see if he can help you sort it out. It seems like it's something on your end, since the server is fine for myself and others as well, but perhaps Genesis can be of more assistance.