Genesis

Reinstall fRO, it'll replace your .dll files and should fix this issue.

More than likely something to do with your connection. You can try again shortly after.

Looks like you have the Hallucinations effect. You can use /effect to disable it while you have it cast on you.

You could try the all-in-one. 

As the message states, you will need elevated permissions to run this executable. To do that, you need to run the game from an administrator account. Ask your shop keeper to set this up.

We will look into this.

Make sure you have an audio device selected as default in windows. If you still have issues, drop me a message on skype at jorgeluisf350.

If you are erroring when you start the game, then you are missing core files. The solution would be to install them or download and use the all-in-one. 

The solution to white screen on Windows 10 is to follow this guide:
 
Another important thing to remember is you have to have a GPU selected in setup.exe if after doing what I have stated you are still having issues, add me on skype at jorgeluisf350 and we can do a remote session. 
 
**update**
For anyone wondering, the issue was the user did not have a graphic card selected in setup.exe

You should file an account recovery ticket.

Reset all of your character's looks and positions through the control panel following these guides:
 
 

You can't connect to the patch server. It is more than likely an issue with your connection. 

Capitalization matters.

I don't see that effect at all in the Legendary LK Spear. Can you provide us a screenshot of the specific item and what you see?

Follow the white screen fixes listed here:
 
 
and from the second drop down, select a resolution.

You can only run the server in windowed mode on windows 10. I have no idea what "sprite broken" means.

I am seeding it 24/7 off a seedbox. You just need to wait for it to connect.

Try deleting cps.dll from your fRO directory.

Make sure you are using the latest all-in-one.

This doesn't give us much to go on. Add me on skype at jorgeluisf350. I'll take a look at the issue.

Hi,
 
Years ago( I mean 6+ years), we recycled character names on inactive accounts. You will need to recreate the characters. ?

Hi there,
 
This could be related to a permission issue. You should try to run the patcher as administrator. Alternatively, you could just install the small patch and you'll have the latest fRO files.

@ptam0212
The whitescreen fix listed here: 
might be able to help you out. If you are still facing issues, just let me know via skype at jorgeluisf350 and we can schedule a remote session. 
 

Well, one of the reasons no one has answered you is because you filed this under the wrong category. I moved the topic to the appropriate category.
Another reason no one has answered you is because you created the topic 10 hours ago. You are complaining you aren't getting fast enough support, after waiting 2 hours, in a free game after filing a support topic in the wrong category.
In regards to your issue, you aren't being descriptive at all in your problem. "I can't play" gives us no details. Why can't you play? Do you error? Do you fail to connect? Does Gepard Shield not let you access the executable? There are a million reasons I can list as to why you "can't play." Unless you provide us specific details, it is going to be close to impossible to help you resolve your issue. 

No,
I banned your friend because when I told them I would not give in to their demands, they went around spamming the forums. (Here is some proof: https://imgur.com/a/Jtf0XB3) Your friend wanted the item converted from top headgear, to middle headgear because of a typo in the tokenshop. I explain I would not be able to do that. Their response was to threaten to leave with their friends if I didn't.
So I told them not only would I not exchange the item, I would also not refund the vote points due to their attitude. When I banned the person, I also made a note on their account (which they can see and you conveniently didn't post), explaining that I would be willing to unban it once they calmed down. However, seeing as all you want to do is start drama, that offer might be revoked if you continue.