jasperavila Posted October 20, 2013 Report Posted October 20, 2013 I got 2 transactions in Google Checkout which are already completed but still no response from GM Genesis.. Been doing msgs in YM, SKYPE and even Emailed him.. it has been almost a day now but still no response.. Is there a fix time that GM would be available.. I just need to claim my items.. hoping for a kind response.. been 2 days waiting.. thank you
Bishop Posted October 20, 2013 Report Posted October 20, 2013 Did you follow the donation guide including sending the email to [email protected] ? Also, donations normally are handled within 24 hours up to 48 hours. If you still haven't received them after that time period, feel free to make a ticket or contact Genesis directly.
jasperavila Posted October 20, 2013 Author Report Posted October 20, 2013 yes i already followed all the guidlines sir i had done my transactions last fri oct 18.. up to now theres still no items.. transactions completed as noticed by google checkout.. no reply from Gm dont know what supposed to be the prob
Bishop Posted October 20, 2013 Report Posted October 20, 2013 Just to confirm, you did send the email to support with the transaction ID, amount, and items donated for, correct?
jasperavila Posted October 20, 2013 Author Report Posted October 20, 2013 yes Gm is not Responding even in SKYPE and YM this is sad
Veracity Posted October 20, 2013 Report Posted October 20, 2013 Have you checked your storage and character's inventories? If you have and the items aren't there, you should email [email protected] and Genesis will respond as soon as he is able to. Thanks!
jasperavila Posted October 20, 2013 Author Report Posted October 20, 2013 I had claimed my items mam/sir.. thanks for the urgent response.
