Veracity Posted July 7, 2011 Report Posted July 7, 2011 Game Master Policies 1. Any GM who abuses will now not only be removed, but will also have their legit permanently banned. You've been warned, we will not make any exceptions. Abuse includes, but is not limited to: Checking where players are, telling other players the location of people, etc. Telling players if any other GMs are on. (Note that this means for cases of people wanting to cheat on the ladder and seeing if any GM is on watching. It is NOT the case for something such as "Hi, this GM is helping me with my ticket. I have questions for them. Are they on?" or "This GM was helping me earlier...are they still available?". Trading players (other than giving the appropriate amount of event tokens if they win an event. (see policy #2). Trading your legit on GM and visa versa. Recalling players (See policy #4). Taking any items from guild storage without logging it. Revealing the identities of other GMs. Buffing/devoing players. Attacking players (The only exception is in dice events. See #5 for more details.) Favoring another player or treating them differently because they are your friend or they aren't (See policy #6). Threatening players (e.g., "I'm a GM, and if you don't do this, I'll ban you.") Creating alternate characters on your GM account (Not even creating a character and then deleting it.You should have no reason to make alts.) 2. It is never acceptable, UNDER ANY circumstances, to trade/accept a trade from another player (including other GMs) any items whatsoever other than the correct amount of event coupons if a player wins an event. 3. Never publicly challenge another GM's decision on a case, punishment, etc. If you have a question about any action a GM has taken, bring it up with Wish, Justice, Veracity or Genesis. 4. Recalling players is no longer allowed. This includes recalling players to a map to speak with them privately. They can make a chat in the main town or at a help desk to speak with you. This rule especially applies to recalling players to the guild hideout as well as the middle of the dice room. Basically, there is never a need for you to recall players. The obvious and only exception would be if a player wins an event and you must recall them to another map to give them their Event Tokens. 5. GMs are NEVER allowed to participate in PvP on their GM characters. Players sometimes may ask for you to kill them, but DO NOT DO SO. EVER. This is not acceptable unless it is in a dice event. To avoid accidentally attacking another player, we recommend wearing a bow at all times and not having any arrows equipped. 6. Treat all players equally and fairly. Just because someone is your friend doesn't mean they deserve special treatment. This includes, but is not limited to: prioritizing a friend's ticket, aiding them in cheating, not punishing them if they break a rule(s), sharing information with them (e.g., from the to do list). This also applies the other way: if you do not like someone, don't treat them differently. Do not stretch a rule to punish someone/give them a harsher punishment if you don't like them, don't close their ticket if something can be done, etc. 7. You are not allowed to make up your own events. You can only host the current approved events and you may not alter them in any way shape or form. The approved events are: - LMS/LTS - Survival - Dice - Scavenger Hunt - Password (MUST BE RO RELATED) - Mind Breaker - Novice Dodge Ball (see the Event section on the forums for a full list). If you have any ideas for an event, you can discuss it with Genesis. Do not host it until Genesis approves it. Password events related to movies, music, etc. are not allowed any more. 8. GMs are never allowed to participate in any of their own events, whether they are merely helping other GMs or hosting themselves. The only exception to this rule is GvG. 9. If a GM goes to a WoE map or castle, they MUST provide a VALID reason. Any infractions of this will not be tolerated. Make sure you confirm it with a superior (through an offline message if necessary). 10. You are not permitted to reveal any information you may hear concerning future updates and releases. Doing so will result in removal from the staff. 11. You must be active on your GM for a minimum of 2-3 hours a day. You don't have to be hosting events the whole time, though! 12. When not hosting events, GMs are required to unhide in Forsaken City and interact with the community in a PROFESSIONAL manner or be available in prt_vlg00. Be sure to look out for new players and go out of your way to help them. It's also your responsibility to watch how our players treat anyone who is new: being rude to new players is not acceptable, and we're going to punish people for this. Make sure to take screen shots, verbally warn them, and log it *here.* 13. As a Game Master, one of your primary responsibilities is providing support for our players. This includes answering @requests and PMs from players. You're expected to answer questions to the best of your ability, but never make up an answer if you don't know. Just be honest and say "I'm sorry, but I don't have an answer to your question. I'd recommend posting it on the forums and one of the other staff members or players should be able to help you." Code of Conduct 1. We want to involve players as much as possible in the server. When dealing with players, being rude is NOT an option. While we feel that "the customer is always right" is a good policy, there are instances where a player may be wrong. If so, politely disagree. This is especially true in suggestion topics: do not outright say no, instead, try something along the lines of: "I think the idea is interesting, but I don't think this may be the best way to accomplish this," or "I don't think this would be suitable for our server at the given time," etc. Always, always, always be polite to players. Take the time to listen to what any player may have to say to you. This should go without saying. 2. Be mindful of your behavior at all times. We encourage the staff to be as friendly as possible, however, there are times where this behavior becomes inappropriate. You should never be publicly flirting with players, whether it is in game or on the forums. We do not want to foster any accusations of bias or unfair treatment; our goal is to treat all players equally and behave in a professional manner. (e.g., <3s, I love you, etc. If you're unsure, the best policy is just to do it on your legit). 3. Your behavior on your legit character reflects on the server. Since it's not a secret who many of you are, we expect you to comply with all of the rules of the server. As they say, "with great power comes great responsibility". 4. Do not flaunt your power or ever threaten another player. This is not suitable behavior for a staff member of Forsaken Ragnarok Online. You were hired to help players, not to be on a power trip. If any issues arise, this will be revised periodically. It's your responsibility as a GM to be familiar and up-to-date with this; ignorance is not an excuse. You will be held accountable whether the changes are announced or not.
