lookers

I have already filed a ticket. And GM Devour is the one who replied. At first a sent a reason on why i was jailed. My reason is that i miss an update that cause the bot checker not to show the captcha to be typed on the text box. Then i post a screen shots. At first it was all going fine the GM replied to me on all my inquiries. Then hes say that the ticket is already solved and i have to pm him online. But a few days past, i cannot pm him online. Then GM Genesis replied today and said it is already solved. And i have to pm him online. But the problem is that even though he is online i cannot get any respond to him. Is he just bluffing me.? cause i already spent almost 3hours now just waiting for his reply... Is this means that i really cannot get my character out of jail?.. cause i am hunting now and it is delayed because of this countless waiting.. can i have your suggestions.. thanks ..